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"MADE IN AFRICA - FOR AFRICA" FDA NEWSLETTER
MASS MAIL
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The AFRICA TRADE CENTRE AND THE FOUNDATION FOR THE DEVELOPMENT OF AFRICA proudly presents you with the following information that may add value to Africa's development.
"A 15 percent service fee will be added to the bill"
I objected to this 'service fee' claiming that this 'service fee' should be subject to my approval, dependant upon the service we receive. I made it quite clear that I would rather dine at another restaurant than be held to ransom for a 'speculative' service fee. I did however add that I would be more than willing to pay 20 percent for efficient, friendly service.
The maître-d', somewhat taken aback, consulted with someone, who must have been the owner, and returned with a friendly smile, accepting my offer. I ended up parting with about 24 percent of the bill as gratitude for the good service rendered.
Now, with Local Government, we as 'clients', have no recourse to a 'second service provider'. When confronted with bad or no service delivery we are left in the dark.
This is the fundamental difference between service excellence and service delivery. The one gets rewarded on performance - the other is normally paid in advance (deposits/guarantees) with a 'take it or leave it' attitude.
Ultimately, we the 'clients' of government are left with two options:
* Wait for election time and vote for a political candidate who may just deliver on election promises made...dream on!
All tiers of Government should take cognizance of these possibilities. Lack of service delivery may result in the loss of current investment - every citizen is a 'client' and an investor!
Sound service delivery will lead to a healthy investment climate!
In November and December, TACT BDM, in association with THE FOUNDATION FOR THE DEVELOPMENT OF AFRICA, will be hosting a number of seminars, facilitated by yours truly Peter METCALFE - the theme - ADVANCED SERVICE DELIVERY AND LEADERSHIP.
This event is a must for any individual (private or public sector) tasked to stimulate growth and development in urban and rural regions throughout Africa.
Delivering core services to our people within the ambit of the Batho Pele ('People First') Service Delivery initiative, as launched in South Africa in 1997, presents unique challenges in terms of available infrastructure, cost of delivery and cultural differences.
In face of growing community expectations of enhanced service quality and accountability the government must seize opportunities to innovate and to change the way in which public services are delivered.
The seminar will address service delivery issues, develop innovative strategies and touch on policies and programs that have achieved best-in-field results while addressing leadership issues that will enhance service delivery.
Herewith the initial seminar schedule for South Africa for 2007:
22-23 November 2007
29-30 November 2007
04-05 December 2007
Please note: These events are subjected to an attendance fee.
Should you wish to attend any of these seminars or for more information please contact:
30 October 2007
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